Lori Jeffers, RN

Before joining BRG, Ms. Jeffers was a senior manager in the healthcare practice of a multibillion-dollar professional services firm. She helped clients achieve clinical and financial improvements by driving enterprise-wide process change through collaboration with clinical and physician leaders, hospital executive leadership teams and governing boards. She led complex client engagements with budgets ranging from $13 million to $550 million to deliver results on time and on budget. Lori also brings revenue cycle experience, particularly involving charge structure and charge capture, and operational efficiency experience focused on the end-to-end patient experience.

Ms. Jeffers’ representative engagements and expertise before joining BRG included:

• Led patient throughput initiatives, leading to decreased ED lengths of stay and left without being seen rates. Also focused on timely transfers and discharges, resulting in overall increased capacity and revenue realization.
• Improved patient experience and physician productivity at large hospital-owned physician practice by streamlining front-end physician office processes, increasing patient throughput and decreasing wait time from over 20 minutes to under 5 minutes.
• Led electronic medical record implementations across a variety of healthcare systems. Implementation included development of governance structures, accelerated consensus building, care plan and order set design using evidence-based clinical content, training and change management, incorporation of meaningful use and quality requirements, adoption and communication strategies, and go-live execution.
• Delivered over $4 million in new revenue opportunities for a Midwestern medical center through retrospective charge capture review and E&M-level education for Emergency Department staff and physicians.
• Performed resource-based pricing projects designed to help hospitals rationalize and standardize their charge structure in perioperative and endoscopic services to better reflect resource consumption.
• Performed formula-based pricing projects in supply and pharmacy areas, increasing pharmacy services annual net revenue by 20 percent at a large academic healthcare system.